Question 1

Who can become a TIME agent?

Accepted Answer

Anyone with a strong interest in sales, referrals, or part-time income can apply. This is suitable for freelancers, students, property agents, insurance agents, telco agents, and anyone with an active customer network.

Question 2

Do I need sales experience to join?

Accepted Answer

No. Sales experience is helpful, but not compulsory. New agents can be guided with product information, sales scripts, marketing materials, and support from the ConnectLah team.

Question 3

How do I earn commission as a TIME agent?

Accepted Answer

You earn commission when your referred customer successfully signs up, installs, and activates their TIME Fibre service. Commission payout depends on the approved package, campaign, and agent terms.

Question 4

How much commission can I earn?

Accepted Answer

Commission may vary based on the current campaign and package. ConnectLah offers high commission opportunities for agents, and selected campaigns may allow agents to earn up to 200% commission, subject to terms and approval.

Question 5

Is this a full-time or part-time opportunity?

Accepted Answer

You can do it part-time or full-time. There is no fixed working hour, so you can promote TIME Fibre at your own pace through online marketing, referrals, WhatsApp, social media, or customer walk-ins.

Question 6

Where is TIME Fibre available?

Accepted Answer

TIME Fibre availability depends on the customer’s building or area. Agents should always check the customer’s full address before confirming availability. TIME provides an official coverage check page for this purpose.

Question 7

Can I sell TIME Fibre to landed property customers?

Accepted Answer

Yes, where coverage is available. TIME has a dedicated offering for landed homes, but eligibility still depends on the customer’s location and service availability.

Question 8

What information do I need from the customer?

Accepted Answer

Usually, you will need the customer’s name, contact number, installation address, preferred package, and supporting details required for registration. The exact requirements may depend on the current application process.

Question 9

Will I get marketing materials?

Accepted Answer

Yes. Agents can receive sales materials such as package information, product highlights, captions, posters, and customer explanation guides to help promote TIME Fibre professionally.

Question 10

Do I need to handle installation?

Accepted Answer

No. TIME’s installation team handles the technical installation. For landed homes, TIME states that installation can take around 2 to 4 hours, depending on the unit type and work required.

Question 11

What should I tell customers about speed?

Accepted Answer

Agents should explain that actual speed can depend on factors such as device capability, WiFi interference, number of users, router placement, and cable type. TIME notes that wired connections and suitable Ethernet cables can affect speed performance.

Question 12

What happens if the customer’s area has no TIME coverage?

Accepted Answer

You can collect the customer’s details for future follow-up or recommend that they check again later. Do not confirm installation if the address is not covered.

Question 13

When will I receive my commission?

Accepted Answer

Commission is usually processed after the customer’s application is approved and the service is successfully installed or activated. Payout timing is commonly around 2 to 4 weeks, depending on the telco and ConnectLah’s payout schedule.

Question 14

Can I promote TIME Fibre on Facebook, Instagram, TikTok, or WhatsApp?

Accepted Answer

Yes. Agents are encouraged to promote online, but all content should be accurate, professional, and not misleading. Avoid using outdated pricing or expired promotions.

Question 15

How do I join as a TIME agent under ConnectLah?

Accepted Answer

You can register your interest with ConnectLah by submitting your contact details. Our team will guide you through the onboarding process, explain the commission structure, and provide sales support materials.

TIME Fibre Packages and Agent Registration Guide

How to get started as a TIME agent

Check coverage and package fit

Collect the required customer documents

Submit the order and foreigner deposit if needed

Track processing and installation

Follow activation and commission release

TIME Fibre Packages for Agents

Frequently asked questions