Question 1

Who can become a Maxis agent?

Accepted Answer

Anyone interested in earning commission can apply, including part-time agents, freelancers, students, property agents, telco agents, insurance agents, and people with customer networks.

Question 2

Do I need experience to become a Maxis agent?

Accepted Answer

No. Sales experience is not compulsory. New agents can receive product guidance, sales scripts, marketing materials, and support.

Question 3

How do I check customer coverage?

Accepted Answer

Agents should check the customer’s full installation address before registration. For home customers, Maxis provides a Home Fibre coverage checker. For business customers, Maxis Business also provides a Business Fibre coverage checker.

Question 4

Can I confirm installation once the area has coverage?

Accepted Answer

Coverage is only the first step. Final installation still depends on Maxis approval, technical feasibility, appointment availability, and service availability at the exact address. Agents should avoid promising installation until the application is accepted and the installation appointment is confirmed.

Question 5

What information do I need from the customer?

Accepted Answer

Usually, agents need the customer’s full name, contact number, IC or passport details, full installation address, preferred package, and supporting documents if required. For Maxis Business Fibre, Maxis states that required documents may include company registration documents and a Letter of Award or Letter of Request with the PIC’s NRIC copy.

Question 6

How does the Maxis Business Fibre registration process work?

Accepted Answer

For Maxis Business Fibre, the process normally involves registration, appointment scheduling, confirmation of installation appointment, and installation by Maxis Maxperts at the customer’s premises. Maxis also recommends that IT personnel be present during business installation.

Question 7

How soon will Maxis contact the customer after registration?

Accepted Answer

For Maxis Home Fibre installation, Maxis states that its team will call the customer within 48 hours of registration to set the installation date. Customers may choose a preferred date and time based on available slots.

Question 8

How long is the Maxis Fibre contract?

Accepted Answer

Maxis Home Fibre terms state a minimum commitment period of either 24 months or 36 months, depending on the plan or package. Maxis Business Fibre FAQ states that Business Fibre plans come with a 24-month contract.

Question 9

What happens if the customer does not pay their bill?

Accepted Answer

Non-payment may result in suspension or barring of all or part of the service until the outstanding amount is paid. Agents should remind customers to pay bills on time after activation.

Question 10

Do agents need to handle installation?

Accepted Answer

No. Installation is handled by Maxis or Maxis-appointed installers. For business fibre, Maxis states that Maxperts will set up the fibre connection at the customer’s premises.

Question 11

Is installation free?

Accepted Answer

For Maxis Business Fibre, Maxis states that fibre installation by Maxperts and aftersales support is free for all Business Fibre plans. For Home Fibre, agents should always check the latest campaign terms before confirming whether standard installation is free or chargeable.

Question 12

What should customers prepare before installation?

Accepted Answer

Customers should make sure someone is available at the premises during the appointment, the installation area is accessible, and there are sufficient power points. For business customers, Maxis recommends having IT personnel present during installation.

Question 13

Can customers upgrade or downgrade their Maxis Business Fibre plan?

Accepted Answer

Maxis Business Fibre FAQ states that upgrades can be done anytime and will renew the contract for 24 months. Downgrades are not allowed during contract, and penalty may apply based on remaining months multiplied by monthly fee.

Question 14

What happens if the customer terminates during contract?

Accepted Answer

For Maxis Home Fibre, the early termination charge is based on the monthly charge multiplied by the remaining months of the commitment period. For Maxis Business Fibre, early termination during contract also requires payment of remaining months’ charges.

Question 15

How do I earn commission as a Maxis agent?

Accepted Answer

You earn commission when your referred customer successfully registers, installs, and activates the Maxis service. Commission depends on the package, campaign, approval status, and ConnectLah agent terms.

Question 16

When will I receive my commission?

Accepted Answer

Commission is normally processed after the customer’s application is approved and the service is successfully installed or activated. Payout timing is commonly around 2 to 4 weeks, depending on the telco and ConnectLah’s payout schedule.

Maxis Fibre Packages and Agent Registration Guide

How to get started as a Maxis agent

Check coverage and choose the package

Collect the required customer documents

Submit the order and handle deposit cases

Monitor Maxis processing and scheduling

Coordinate installation follow-up

Maxis Home Fibre Packages for Agents

Frequently asked questions