Question 1

How do I reset my password?

Accepted Answer

Click on "Forgot password?" on the login page and follow the instructions sent to your email address.

Question 2

Can I edit an order after submission?

Accepted Answer

Orders cannot be edited once submitted. Please contact support if you need to make changes to a pending order.

Question 3

How long does order processing take?

Accepted Answer

Order processing typically takes 1-3 business days. You will receive email notifications about status updates.

Question 4

What if the customer's address is not serviceable?

Accepted Answer

The system will validate the address during submission. If an address is not serviceable, you will be notified and can contact support for alternatives.

Question 5

How do I track my commission?

Accepted Answer

Commission tracking is available directly in our partner portal, giving you a seamless, real-time view of your payouts.

Question 6

Can I submit transfer request to other broadband for existing Broadband customers?

Accepted Answer

Yes, you can submit order to other broadband like Maxis or TIME. Transfer requests also come with different packages and rewards. Please register and view the packages in the agent portal.

Question 7

When is the commission paid after installation done?

Accepted Answer

Commission is released after installation/activation (usually 2-3 weeks). Amounts below RM100 require a manual request via chat/email and may include admin fees.

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