Question 1

Who can become a CelcomDigi agent?

Accepted Answer

Anyone interested in earning commission through broadband referrals can apply, including part-time agents, freelancers, property agents, telco agents, and people with customer networks.

Question 2

Do I need sales experience to become a CelcomDigi agent?

Accepted Answer

No. Sales experience is helpful but not compulsory. New agents can still use the public registration flow and package resources to learn the process.

Question 3

How do I get started as a CelcomDigi fibre agent?

Accepted Answer

Start by reviewing the CelcomDigi registration flow, checking the current package references, preparing the required customer documents, and then registering or logging in through ConnectLah.

Question 4

What information do I need from the customer?

Accepted Answer

Usually you need the customer name, contact number, installation address, preferred package, identity documents, and any address or tenancy support files required for the case.

Question 5

How do I earn commission as a CelcomDigi agent?

Accepted Answer

You earn commission when your referred customer successfully completes registration, installation, and activation according to the approved CelcomDigi workflow and ConnectLah payout terms.

Question 6

When will I receive my commission?

Accepted Answer

Commission timing depends on activation confirmation, principal claim release, and ConnectLah payout handling. Agents should monitor the order until the payout stage is completed.

Question 7

Where can I review the latest CelcomDigi package details?

Accepted Answer

Use the package comparison section in ConnectLah to review package references and commission-category groupings before you submit a case.

Question 8

Where can I review the required registration documents?

Accepted Answer

Use the CelcomDigi registration flow page in ConnectLah. It lists document requirements for local and foreigner customers separately.

CelcomDigi Fibre Packages and Agent Page

How to get started as a CelcomDigi agent

Check coverage and shortlist the package

Collect the required customer documents

Submit the order in the portal

Monitor processing and appointment confirmation

Follow activation and commission release

CelcomDigi Fibre Packages for Agents

CelcomDigi agent registration and package resources

Frequently asked questions